Algo the TurtleSupport
We're a small team and we read every message.
Email us: hello@algotheturtle.com
We usually reply within 2 business days.
To help us help you, please include
- Your device (for example, iPad 10th generation) and its software version
- The version of Algo the Turtle, found in the app's grown-ups settings
- What happened, and which world or level you were on
- A screenshot, if you can
Please don't include your child's full name or other personal details about them.
Frequently asked questions
Who is Algo the Turtle for?
Algo is designed for young learners, ages 5 to 8, at home or in the classroom. No reading-heavy instructions and no prior coding experience needed.
Does the app have ads or in-app purchases aimed at kids?
No ads, ever. Any purchases are kept behind a grown-ups area that children can't open on their own.
What information do you collect about my child?
As little as possible. Read the details in our privacy policy.
How do I ask you to delete data?
Email hello@algotheturtle.com with the subject "Delete my data" and we'll take care of it, usually within 7 days.
I'm a teacher. Can I use Algo with my class?
Yes, and we'd love to hear from you! Email us about classroom pilots and school pricing.
How do I get a refund?
Purchases made through the App Store are handled by Apple. You can request a refund at reportaproblem.apple.com.